Shipping policy

 

SHIPPING POLICY

 


Last updated: [12/02/2026]


This Shipping Policy applies to purchases made via www.Fibremood.com and is operated by Fibre Mood BV, trading under the brand name Fibre Mood (“we”, “us”, “our”).

 

 

 

1. Digital Products

 


The following products are delivered digitally:

 

  • PDF sewing patterns


Delivery method:

 

  • Immediate download via account page and/or confirmation email after successful payment.

 


No shipping fees apply to digital products.


If you experience issues accessing your download, please contact:

info@fibremood.com

 

 

 

2. Physical Products

 


The following products are shipped physically:

 

  • Printed magazines

  • Printed Patterns

 

 

 

 

3. Shipping Destinations

 


We currently ship to:

Worldwide


If your country is not listed at checkout, please contact us at info@fibremood.com

 

 

 

4. Processing Times

 


Orders are processed within 1–3 business days.


Orders placed on weekends or public holidays will be processed on the next business day.


During peak periods (e.g., product launches, holiday promotions), processing times may be slightly longer.

 

 

 

5. Delivery Times

 


Estimated delivery times after dispatch:

 

  • Belgium: 1-3 days

  • EU countries: 2-5 days

  • International: 5 to 12 days


Please note:


Delivery times are estimates and not guaranteed. Delays may occur due to:

 

  • Postal services

  • Customs clearance

  • High seasonal demand

  • Force majeure circumstances

 


We are not liable for delivery delays caused by third-party carriers.

 

 

 

6. Shipping Costs

 


Shipping costs are Calculated at checkout, based on weight and on the region.


All shipping fees are clearly displayed at checkout before payment.

 

 

 

7. Customs, Duties & Taxes (Non-EU Orders)

 

For orders shipped outside the European Union:

 

  • Customs duties

  • Import taxes

  • Local handling fees

 

May be charged by your local authorities.

These charges are the responsibility of the customer.

We are not responsible for delays caused by customs procedures.

 

 

8. Tracking Information

 

You will receive a tracking number via email once your order has been dispatched.

 

 

 

9. Incorrect Shipping Information

 


Customers are responsible for providing accurate shipping details.


We are not responsible for:

 

  • Failed delivery due to incorrect address

  • Packages returned due to incomplete address information

  • No collection to a pick up point

 

If a package is returned to us, additional shipping costs may apply for reshipment, In case of refund the original shipping cost will not be refunded.

 

 

 

10. Lost or Damaged Packages

 


If your package arrives damaged or does not arrive:


Please contact us within 7 days


Email: info@fibremood.com


Please include:

 

  • Order number

  • Photos (in case of damage)

  • Description of the issue

 

We will investigate with the shipping carrier and offer an appropriate solution (replacement or refund where applicable).

 

 

11. Subscription Deliveries

 

For subscriptions:

 

  • Issues are shipped according to publication schedule.

  • Delivery timing depends on your location.

 


If you do not receive an issue within 10 business days after publication date, please contact us at info@fibremood.com


Address changes must be submitted at least 4 weeks before the launch to AMP ABO customer service : serviceabonnes@ampnet.be

If you did not inform us of your change of address in time and a copy has already been sent to you, we will not resend you a copy.

 

 

 

12. Force Majeure

 


We are not responsible for delays or failure to deliver due to events beyond our reasonable control, including but not limited to:

 

  • Natural disasters

  • Strikes

  • Postal disruptions

  • Government restrictions

  • Supply chain interruptions