Returns & withdrawals
Changed your mind? As a consumer you can usually withdraw from a purchase within 14 days, without giving a reason. Here's how it works.
How to withdraw
Click the chat icon in the bottom-right corner of this page and tell us you want to withdraw. Mention your order number and which products you want to withdraw. Our team confirms your withdrawal by email.
Prefer email? Send the same information to info@fibremood.com.
What you can withdraw
- Physical products, such as sewing supplies, fabrics and pattern boxes: within 14 days after you receive them.
- Magazine subscriptions: within 14 days after you receive the first issue of your subscription.
- Credit packs: within 14 days after purchase, as long as you haven't used any credits yet.
What you can't withdraw
- Single magazines and Pattern Books bought separately, not as part of a subscription.
- Digital patterns and other downloads, once we've sent them to you.
- Products made, cut or printed specially for you.
Is something wrong with your order, for example a damaged or misprinted product? That's not a withdrawal. Contact us via the chat and we'll make it right.
Returning products
- Send the products back within 14 days after you told us you're withdrawing, in their original condition and, where possible, in their original packaging.
- The return shipping costs are for your account.
- We refund you within 14 days after receiving your withdrawal, using the payment method you paid with. We may wait with the refund until we've received the products back.
